Returns and Refunds
Promotional Chocolate4u as a rule does not accept returns on any of our Bespoke, DIY, or Made to Order products, barring situations where there are severe issues with the quality of the chocolate or packaging.
Our Stock Collection items can be returned unopened providing the items are undamaged (folding, denting, melting due to inadequate storage, etc.) and the customer contacts us by email or phone within 14 days of receipt.
The following are not a cause for a return or refund:
- Chocolate bloom: Over time chocolates may develop white or slightly oily marking on the surface. This can be caused or made worse by incorrect storage. It does not affect the edibility of the item.
- Irregularities in printing: Minor irregularities can happen during the chocolate printing process, including but not limited to running and bubbling. Each of our design chocolates comes with a thin white chocolate border around the printing area to prevent this.
After contacting us regarding a return, the customer is responsible for return shipping to our London office. Promotional Chocolate4u will process returns within 14 days of confirming the returned items. Actual processing times may vary depending on your bank and/or credit card company.
It is our responsibility to supply you with goods that meet your consumer rights, and as such fit the product description and specifications set at the time of purchase. If you have any concern that we have not met our legal obligations, please contact us.